FREQUENTLY ASKED QUESTIONS
IBTM stands for Incentive, Business Travel, and Meetings.
More than 400 suppliers and services for event organization:
- Tourist destinations with event infrastructure
- Venues and hotel chains with spaces and halls for events
- Event production services
- Event transportation providers
Check the list of confirmed exhibitors at this link:
https://www.ibtmamericas.com/en-gb/list-of-exhibitors.html
The information on this link is being constantly updated. We recommend you to stay tuned.
IBTM Americas will take place on August 21 and 22, 2024, at the Centro Citibanamex in Mexico City
Room D
Access as a GENERAL VISITOR, BUYER, SEMI HOSTED BUYER, and HOSTED BUYER is free of charge.
However, pre-qualification for the Hosted Buyer program incurs a one-time fee of $5 USD, which is non-refundable under any circumstances.
The exhibition floor is open from 9:00 AM to 7:00 PM.
However, there are various activities outside of exhibition hours.
To stay informed about all activities, we recommend consulting:
https://www.ibtmamericas.com/en-gb/conferences.html
The information in these links is being constantly updated. We recommend you to stay attentive.
There are 4 access levels in IBTM Americas, each level entitles you to certain benefits during your participation:
Your badge as a GENERAL VISITOR includes:
Access to the exhibition floor on both days of the event
Access to the following program conferences:
- Event Design Conference (EDC)
- Romance Congress
- Pharma Congress
- Sport Congress
- Sustainable Mindset Talks
Simultaneous translation at conferences
Pocket Map
Recognition of participation upon completing the satisfaction survey
Your badge as a BUYER includes: All benefits of the GENERAL VISITOR, plus the following:
Access to Sponsored Breakfasts
Access to the Hosted Buyer Lounge
Possibility to qualify to participate in FAM TRIPS
Your badge as a SEMI-HOSTED BUYER includes: All benefits of the BUYER, plus the following:
Access to the appointment platform to manage meetings with exhibitors
Appointment agenda
Access to Carnita Asada
Accommodation for the days of the event for out-of-town Hosted Buyers*
Local transfers for out-of-town Hosted Buyers*
Parking for Hosted Buyers from Mexico City
Access to sponsored breakfasts
Access to the Hosted Buyer Lounge
Access to the Hosted Buyer Food Court
Food and beverages
Possibility to qualify to participate in FAM TRIPS
Welcome kit
Cloakroom
Your badge as a HOSTED BUYER includes: All benefits of the SEMI-BUYER, plus the following:
Access to The LAB experience
Airplane tickets if you are outside of Mexico City*
*Does not apply to Hosted Buyers from Mexico City
IBTM Americas is an event for professionals in the Meetings Industry; however, we do organize some activities for the student segment, and access is granted by invitation only. If you would like to be considered, please send an email to: [email protected]
Our official agency can assist you in planning your entire trip:
- Best rates on accommodation
- Flight quotes from different airlines
- Tours to enhance your experience in Mexico City and other destinations
Contact our agency:
FLIGHTS
Claudia Santamaria
Tel: +52 55 22 18 14 71
E-mail: [email protected]
LODGING
Cecilia Gochi
Tel: + 52 55 27 28 42 69
E-mail: [email protected]
Centro Citibanamex has ample covered parking, and payment, as well as rates and billing, are handled by the Customer Service Center.
TIME |
FRACTION |
RATE* |
Up to 30 minutes |
From 0 to 30 minutes |
No charge |
Up to 2 hours |
From 31 to 120 minutes |
$80.00 |
Up to 4 hours |
From 121 to 240 minutes |
$160.00 |
Up to 6 hours |
From 241 to 360 minutes |
$240.00 |
Up to 24 hours |
From 241 minutes to 24 hours |
$240.00 |
Yes, as it is a service provided by the venue, the invoicing should be requested directly to Centro Citibanamex
Through: https://centrocitibanamex.com/facturacion/
We share their contact information:
Hours of operation: Monday to Friday from 10:00 am to 6:00 pm.
Support email(s): [email protected]
Tel: 5552682000 ext.5864
*Prices in Mexican Pesos / Includes VAT
The use of the coat check is exclusive to Hosted Buyers, so we recommend you take your precautions.The use of the coat check is exclusive to Hosted Buyers, so we recommend you take your precautions.
Only assistance animals are allowed entry, provided prior notification to the organizing committee; if this applies to you, please contact us directly via this email: [email protected]
Access with personal photo or video equipment, such as cell phones and non-professional cameras, is allowed. Professional recording and photography equipment must be accredited as press to enter the event.
The event does not provide internet service. However, if you require internet access during your visit, you can directly contract it at the ADDITIONAL SERVICES office of Centro Citibanamex:
Wireless internet in common areas, with profiles of up to 512 Kbps and up to 1024 Kbps (Purchased per device per day, the key is non-transferable between devices).
Bringing food and drinks is restricted, but don't worry, the venue has various dining options:
FOOD TRUCKS
You'll find a variety of quick food options.
FAST FOOD
Quick meals with a wide range of hot and cold foods.
DELI-CAFÉ
In the main exhibition hallway, you'll find coffee stations, accompanied by sandwiches, cookies, donuts, and a delicious variety of beverages.
RESTAURANT GALERÍ
Located on the Exhibition Halls floor, Restaurant Galerí offers à la carte or buffet service with original high-quality dishes.
Hours: Breakfast service from 8:00 a.m. to 11:00 a.m.
Lunch service from 1:00 p.m. to 5:00 p.m.
Reservations: (52 55) 5268 2072
The venue is equipped with elevators, ramps, and wheelchair rental services, among other facilities. If you require assistance, you can approach the additional services, or the medical service located in the main lobby.
If you need any other type of support to enhance your experience at the event, please contact us directly via email at [email protected]
The coat check service is exclusively available for Hosted Buyers, so we recommend you make necessary arrangements for your belongings.
During the following week after the event, you will receive an email requesting your support to complete the survey. Once you complete it, you will be able to download your participation certificate.
You will only have access to the presentations and/or recordings of the speakers who have given prior authorization for them to be published on our website.
The conferences presented on the IBTM Americas Stage, ENCORE Stage, and JUKEBOX Stage will be recorded. However, they will only be published if the speaker authorizes their dissemination.
Request an invitation letter by emailing [email protected], providing the following details:
Name
Position
Company
Visit the registration module in Room D where the organizing committee will assist you in generating your badge; however, we recommend that you print your badge at home or in the office beforehand to avoid delays and expedite your access to the event.
Make sure you're not using an already registered email. If you continue to experience issues, please send an email to [email protected] with as many details and screenshots as possible so we can assist you in the best way possible.
The access badge for VISITORS and BUYERS will be available 1 month before the event in your account created at the time of registering for IBTM Americas, which you can access with your ID and REFERENCE through this link: https://na.eventscloud.com/ereg/modifyreg.php?eventid=785609
If you don't remember your reference number, you can request it to be sent to the email you provided using the following link: https://na.eventscloud.com/ereg/forgot.php?eventid=785609
IBTM Americas does not provide daycare or babysitting services. Any registration, proof, or badge is valid only for industry professionals. Additionally, a valid identification will be requested at the registration area where your badge holder will be provided.
The venue has medical service available in the Lobby.